Client Portal
Source Direct Clients: To place an urgent service call with Source Direct:
Call 1-877-503-9800, option 3
Your service call will be entered in Source Direct’s trouble ticketing system.
The following information will be requested of the caller:
(1) Caller’s name
(2) Company Name
(3) Caller’s contact information, including:
- Office Phone
- Mobile Phone
- Data Center Phone
- Email address
(4) System type and physical location of equipment
(5) Description of problem and any additional pertinent information, e.g., power outages, air-conditioning issues, thunderstorms, etc.
(6) Provide other information that may be beneficial for quick diagnosis
Procedure for placing a non-urgent service request
For non-urgent service request or support inquiries, please provide the information described in the section above by email:
You may email us at either:
Hardware Issues:
Software Issues:
Or
To submit a non-urgent service request, please access the Source Direct Web portal:
http://otrs.sourcedirect.com/otrs/customer.pl
Your assigned Source Direct Hardware or Software Engineer will respond to your call and begin problem diagnosis.