Software Support Services.
Software-related problems can tie up your IT staff, not to mention slow down your
entire business. That is why Source Direct designed a smarter and more robust software
support model that meets the real needs of our clients.
Source Direct provides a single point of contact to handle all your software support
needs, whether your organization uses HP, Sun, or IBM software. With Source Direct,
you receive a complete service portfolio that includes remote 24x7 software technical
support, rapid problem resolution, and product usage advice for virtually all of
your software products.
Source Direct Software Support Services will enable your IT organization to:
- Reduce operating costs and increase IT staff productivity
- Improve system availability and reduce downtime
- Reduce complexity through a single point of contact
- Supplement IT staff skill and knowledge constraints
The key to your success is your assigned Source Direct Software Engineer who gains
an intimate knowledge of your staff, their skill sets, and the software stack of
your IT environment. Your assigned Software Engineer also works in lock step with
Source Direct Hardware Engineers to ensure even the most complex software-related
problems are resolved quickly in order to keep your IT operations functioning efficiently.
We specialize in HP, IBM, and Sun Servers and we have expertise in most SW products
that are available on the following platforms.
- AIX
- HP-UX
- MPE
- Solaris
- Tru64
- VAX/VMS