Software Support Services.
Software-related problems can tie up your IT staff – not to mention slow down your entire business. That is why Source Direct designed a smarter and more robust software support model that meets the real needs of our clients.
Source Direct provides a single point of contact to handle all your software support needs—whether your organization uses HP, Sun, or IBM software. With Source Direct, you receive a complete service portfolio that includes remote 24x7 software technical support, rapid problem resolution, and product usage advice for virtually all of your software products.
Source Direct Software Support Services will enable your IT organization to:
- Reduce operating costs and increase IT staff productivity
- Improve system availability and reduce downtime
- Reduce complexity through a single point of contact
- Supplement IT staff skill and knowledge constraints
The key to your success is your assigned Source Direct Software Engineer who gains an intimate knowledge of your staff, their skill sets, and the software stack of your IT environment. Your assigned Software Engineer also works in lock step with Source Direct Hardware Engineers to ensure even the most complex software-related problems are resolved quickly in order to keep your IT operations functioning efficiently.
We specialize in HP, IBM, and Sun Servers and we have expertise in most SW products that are available on the following platforms.
- AIX
- HP-UX
- MPE
- Solaris
- Tru64
- VAX/VMS
System Administration Services.
Source Direct’s HP-UX, Solaris, and AIX System Administration Services extend the capabilities of your IT staff – at a very low cost. Our staff of highly trained System Administrators are available, 24x7, to quickly augment your Sys Admin staff during peak loads or help you through demanding IT projects. Source Direct System Administrators are recognized as industry leading experts by national and international forums and independent OEM user communities.
We can help you with any of the following:
- OS Installations
- OS Updates
- Update or Install Patches
- Security Audit
- Review Backups
- Project Work
- Implement a new technology
- Assess your current strategy
- Disaster Recovery Planning
- Data Protector Upgrade
- System Health Check
- User Account Maintenance
- Create New Users
- Delete Users
- Account Reconciliation
- Other Maintenance
- Create Print Queues
- Install Software
- File System Maintenance
- Check Log Files
Performance Analysis.
Source Direct has the expertise to assist with increasing the efficiency of your current IT investment and make specific recommendations on how to improve performance with pinpoint accuracy.
Source Direct’s Performance Analysis Methodology
Source Direct’s Data Driven Performance Analysis™ Identifies System Bottlenecks
Many times, the first reaction to a performance issue in a business critical production environment is to add hardware to the existing infrastructure in an attempt to correct the problem. This may sometimes help the situation in the short term, but it does nothing to establish the root cause of the problem, nor does it prevent the situation from reoccurring. The approach of Data Driven Performance Analysis™ is to:
- Measure the existing environment using appropriate tools
- Extract meaningful metrics from the measurements
- Analyze the data in order to discern the source of any resource bottlenecks
- Make appropriate recommendations for correction of the performance issues in the environment based on the data
The recommendations result from measurements data. This method of analysis allows for the correction of performance issues by actually identifying the root cause of the problem before making any changes in the infrastructure.
Source Direct’s Service Offering: Baseline Performance Assessment
What is the Baseline Performance Assessment?
Source Direct’s Baseline Performance Assessment identifies system bottlenecks and offers specific performance tuning recommendations to resolve through a comprehensive performance review and analysis of: Operating System, File System, and Disk Subsystem and database environment.
Each of these system elements must be analyzed and evaluated in parallel in order to provide a complete and detailed report of the true bottlenecks and the specific recommendations to improve performance.
Benefits of the Baseline Performance Assessment
By performing the Baseline Performance Assessment you can expect to receive the following business and IT benefits:
- Comprehensive performance analysis for UNIX / LINUX, Oracle, Storage
- Expert analysis based upon years of extensive in-depth experience of senior performance specialists
- Identify bottleneck conditions and current capacity of primary resource to enable planning for future requirements
- Detailed graphical report with summary and recommendations
- Tuning recommendations to address performance issues
- Presentation to review findings and recommendations
Disaster Recovery Services.
Our Disaster Recovery Services range from simple low cost solutions to very complex remote data replication. We have the expertise and the facilities to develop the best cost effective solution that meets your needs.
Quickship Disaster Recovery Services (DR)
The most popular and cost effective DR solution is our Quickship DR Service which provides you with duplicate hardware that will be “quick shipped” to your location in the event of a disaster. This enables you to receive an equivalent or greater, fully tested and operational server that will be configured and ready for shipment to your DR site within your choice of 12, 24, 36, or 72 hours from the time you actually declare a disaster. We will also provide you with installation services and continue to support that equipment 24x7 until you are able to return to normal operations.
Installation Services.
Our Hardware and Software Installation Services are performed by experienced engineers that are certified by the OEM. Whether you are installing new or pre-owned equipment, operating systems, or need configuration assistance we can help. We can provide immediate assistance and our rates are much less than the OEMs. Our engineers are ready to help you with any of the following:
- Hardware moves/adds/changes
- Equipment relocations
- Assist and advise with upgrade plans
- Project management
- Cable management
- Configuration assistance
- Hardware deployments
- Installation assistance
- Custom solutions
- New product orientation